BA (English), University of Illinois at Urbana-Champaign; MA (Humanities and Social Thought), New York University; PhD (American Studies), NYU. Media and Technology Studies. Professor Palm’s teaching interests include media and communications history, work and labor studies, and cultural studies of technology. His research is focused on media technologies introduced into people’s everyday lives. More broadly, he explores the role of technology in the emergence and interplay between new forms of work, commerce and consumption. He is currently writing a history of self-service technologies that have transferred work from employees to customers, from the telephone dial to the ATM. He has also published research about the cultural politics and political economy of outsourcing, and is a co-editor of The University Against Itself: The NYU Strike and the Future of the Academic Workplace(Temple UP, 2008).